Privacy Policy
Introduction

This privacy policy describes how istari, a UK-based jewellery company, collects, uses, and protects the personal information of its customers and visitors to its website. We are committed to ensuring that your privacy is protected and that any personal information you provide to us is kept confidential and secure. By using our website or providing us with your personal information, you consent to our collection and use of your information as described in this policy.

This website is hosted by Ionos and its use is subject to Istari’s Terms of Use and Privacy Policy

All transactions are integrated using Stripe and subject to Stripe’s Terms of Use and Privacy Policy:
• www.stripe.com/gb/privacy
• www.stripe.com/payment-terms/legal

Please see their relevant Privacy Policies, Terms of Service additionally to this policy.
What information do we collect?

We may collect the following types of personal information from you:

• Name;
• Contact information including email address and phone number;
• Demographic information such as postcode, preferences and interests;
• Other information relevant to customer surveys and/or offers.

We may also collect non-personal information such as your IP address, browser type, operating system, and the pages you visit on our website. This information is used to improve our website and provide a better user experience.
How do we use your information?

We may use your personal information to:

• Process your orders and deliver your purchases;
• Provide customer support;
• Respond to your inquiries and requests;
• Send you promotional emails about new products, special offers, or other information we think you may find interesting;
• Improve our website and our products and services;
• Conduct market research.

We will only use your personal information for the purposes for which it was collected, and we will not share your information with any third parties except as necessary to process your orders or provide our services to you.
Disclosing personal information

We may disclose your personal information to our employees insofar as reasonably necessary for the purposes set out in this policy. We may disclose your personal information:

• To the extent that we are required to do so by law;
• In connection with any ongoing or prospective legal proceedings;
• In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• Except as provided in this policy, we will not provide your personal information to third parties.
How do we protect your information?

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All personal information you provide is stored on our website platform providers system.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.
Your rights

You have the right to request access to the personal information we hold about you, and to have it corrected, updated, or deleted as necessary. You can do this by contacting us using the contact details provided below.

You also have the right to opt-out of receiving marketing emails from us at any time by clicking on the «unsubscribe» link at the bottom of our emails.
Changes to our policy

We may update this privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any material changes to our policy by posting a notice on our website or by email.

Contact us

If you have any questions or concerns about our privacy policy, or if you would like to exercise your rights with respect to your personal information, please contact us at info@istari.london.